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   ocr: Interview Skills OfThe Future Glossary "Question & Answer Phase: Phase of an interview where you discuss your qualifications and the demands of the job with the employer. Rapport: Ar relationship of mutual trust and harmony; in an interview situation, usually broughtabout by friendly conversation. Reterences: A list of two or three people who know you and can tell an employer what kind of person you are; includes the names, job titles, and telephone numbers oft those listed. Resume: A document, usually one page long, that summarizes four basic aspects of yourselt: education, job history, speci ...